Service Programs

If you will use at least 250 hours of service labor this year:

Simplify your service purchases and ensure priority access to our expert technicians through our Service Programs, which allows you to pre-purchase field service labor in discounted blocks. Service Programs is a cost-effective, value added option.

• Guaranteed response times.
• Replace your quote, requisition or PO process with a single purchase order.
• Hours can be used for startup, repair, or maintenance.
• Enjoy priority service for emergencies.
• Receive a monthly report of your hours balance.
• Streamline your process and ours, and save up to 35%.

How Service Programs Works:

• Purchase a pre-paid block of 250 service hours or more.
• Payments are spread evenly across the duration of the contract.
• Account balance is debited with each service visit – travel & living are billed at cost.
• Unused hours are carried over monthly.
• Accounts are brought current on a quarterly basis if usage outpaces payments by 15%.
• Standard labor is defined as hours 1-10 Monday – Friday.
• Stock balance is debited with each service visit.
• Unused labor hours will not be refunded at the end of a 12 month term, the remaining balance is available for 30 days.
• Holiday/Sunday time is billed at 2X discounted rate.
• Saturday billed at 1.5X discounted rate.