If you will use at least 250 hours of service labor this year:
Simplify your service purchases and ensure priority access to our expert technicians through our Platinum Support program, which allows you to pre-purchase field service labor in discounted blocks. Platinum Support is a cost effective, value added option.
- Guaranteed response times.
- Replace your quote, requisition or PO process with a single purchase order.
- Hours can be used for startup, repair, or maintenance.
- Enjoy priority service for emergencies.
- Receive a monthly report of your hours balance.
- Streamline your process and ours, and save up to 35%.
How Platinum Support Works:
- Purchase a pre-paid block of 250 service hours or more.
- Payments are spread evenly across the duration of the contract.
- Account balance is debited with each service visit – travel & living are billed at cost.
- Unused hours are carried over monthly.
- Accounts are brought current on a quarterly basis if usage outpaces payments by 15%.
- Standard labor is defined as hours 1-10 Monday – Friday.
- Stock balance is debited with each service visit.
- Unused labor hours will not be refunded at the end of a 12 month term, remaining balance is available for 30 days.
- Holiday/Sunday time is billed at 2X discounted rate.
- Saturday billed at 1.5X discounted rate.